Member Support Services

General Questions & Information

Requester should contact the support services contact person, Jackie Shaffer by sending an email to  or by phone or text to 815 973 2996. Contact information should include requester’s name and contact information as well as a description of the question or information desired 

Member Support Services

IAPA , in an effort to provide more active and ongoing support to its members has created a Member Support Services Initiative. It is our goal to give our members more information and active support as needed by each individual and/or facility member.


To accomplish this goal we have taken steps to identify individual members within the organization to answer question and address your needs. And to this end Activities Center of Excellence was Born.


Additionally we wanted to provide our members with extra resources as a perk to remaining a member. Our ACE reps are committed to providing resources that will add and assist you in providing person centered activities. As a member you will have access to areas of the IAPA web page from which non members will be restricted. articles, activities, how to’s, you tube restricted access to videos, and recommended links to name a few. As a member you will be provided with a log-in password to access these resources.


We feel that IAPA members are the greatest resources available. What better way to provide expert support than to turn to the people who are actively doing the job, the same job as you. Member 2 Member provides a way for IAP members to reach out to each other with a question, or request information. or just share your favorite activity with others.


While we expect things to run smoothly we know that Old Murphy is still alive and kicking and his law still prevails “ IF IT CAN GO WRONG IT WILL”.  So we now have a technical support person to assist you with member log-in  and Web Use questions or problems. She may not have all the answers but she will certainly make an effort to find the answer and alleviate the stress of dealing with the technical aspects of being a Web User. So feel free to contact her with your web use or member Log-in support issues. Her information is as follows:


 VIA TEXT (Quickest response)
Monday – Sunday  7am to 7 pm Central Time When possible answer will be immediate or ASAP. Texts received after hours will be answered the following day )   815 973-2996  state Member name ,  contact info and a description of the Problem


MondayFriday  9:00 amto 7 PM Central Time Calls will be answered immediately whenever possible,. Calls received after hours will be placed on call back for the following Business Day Please leave a message containing Member name,  contact information and a description of the problem. phone 815 973-2996

VIA E-MAIL (slowest response , allow 2 to 3 business days)

24×7 Every effort will be made to contact you within 1 business day, however responses will not be made on Holidays or weekends. Email: Make the Subject line read: “Members Only Question.” Failing to state subject as stated may prolong wait time. Please state member name, a description of the problem and complete preferred contact information. Also please include a contact phone number.


If you fail to receive a response via any one of these options please send an email to IAPA President Deb Greiner AT OR text her at (773) 744-8138