Member Support Services

General Questions & Information

Requester should contact the support services contact person, Jackie Shaffer by sending an email to  or by phone or text to (815) 973 2996. Contact information should include requester’s name,  contact information, and a description of the question or information desired. 

Member Support Services

IAPA , in an effort to provide more active and ongoing support to its members, has created a Member Support Services Initiative. It is our goal to give our members more information and active support as needed by each individual and/or facility member.

ACE – To accomplish this goal we have taken steps to identify individual members within the organization to answer question and address your needs. And to this end Activities Center of Excellence was Born.


Additionally, we wanted to provide our members with extra resources as a perk to remaining a member. Our ACE reps are committed to providing resources that will aid and assist you in providing person-centered activities. As a member you will have access to areas of the IAPA web page from which non-members will be restricted. articles, activities, how-tos, You Tube-restricted access to videos, and recommended links, to name a few.  As a member you will be provided with a log-in password to access these resources.


We feel that IAPA members are the greatest resources available.  What better way to provide expert support than to turn to the people who are actively doing the job, the same job as you?  Member 2 Member provides a way for IAP members to reach out to each other with a question, or request information. or just share your favorite activity with others.


While we expect things to run smoothly, we know that Old Murphy is still alive and kicking and his law still prevails:  “If it can go wrong, it will!”   Please contact Jackie Shaffer with your web use or member Log-in support issues.  Her information is as follows:

TEXT (Quickest response) (815) 973-2996 – Monday – Sunday  7:00 A.M to 7:00 P.M. Central Time.                                                                                                                              Texts received after hours will be answered the following day.    State Member name, contact info, and a short description of the problem.

PHONE (815) 973-2996 – MondayFriday  9:00 A.M. – to 7:00 P.M. Central Time
Calls received after hours will be placed on call back for the following business day.  Please leave a message containing Member name,  contact information, and a short description of the problem.

E-MAIL (allow 2 to 3 business days)                                                                                                                                                                                            Every effort will be made to contact you within 1 business day; however responses will not be made on holidays or weekends. Email:  Subject line: “Members Only Question.”  Please state member name, a description of the problem, and complete preferred contact information. Please include a contact phone number as well.


If you fail to receive a response via any one of these options, please send an email to IAPA President Deb Greiner at, or text her at (773) 744-8138.